Exchange Policy
At Hemy, we understand that finding the perfect fit or style online can sometimes be a challenge. That's why we offer a straightforward exchange policy for our customers. If you've ordered the wrong size or style of our waterproof socks, don't worry – we've got you covered.
Eligibility for Exchange
- Products eligible for exchange include any of our waterproof socks that are in good condition, unworn, and in their original packaging with tags attached.
- Exchanges can be made within 30 days of the original purchase date.
- To be eligible for an exchange, products must not show any signs of wear and tear.
How to Initiate an Exchange
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Contact Us: Reach out to our customer service team via [Contact Information] to initiate an exchange. Please provide your order number and the details of the item(s) you wish to exchange.
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Confirmation: Our customer service team will verify the eligibility of your items for exchange and provide you with detailed instructions on how to proceed, including information on how to return the product to us.
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Return the Product: Please send the item(s) you wish to exchange to the provided address. We recommend using a traceable shipping method as we cannot be responsible for lost or undelivered items.
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Processing Your Exchange: Once we receive and inspect the returned item(s), we will process your exchange. We will contact you to confirm the details of the exchange, including the selection of the correct size or style you wish to receive.
Shipping Costs
- Customers are responsible for the shipping costs associated with returning the product for an exchange.
- Hemy will cover the shipping costs of sending the replacement item(s) to the customer.
Important Notes
- Please allow 5 days for the processing of your exchange from the date we receive the returned item(s).
- If the desired size or style is not available, we will contact you to discuss alternative options.
- Exchanges are subject to stock availability.
Contact Us
For any questions or concerns regarding our exchange policy, or to initiate an exchange, please contact our customer service team at hello@hemyelevate.com We're here to ensure your shopping experience is as smooth and satisfying as possible.
Thank you for choosing Hemy. We appreciate your business and are committed to ensuring you are completely happy with your purchase.
