90-Day Money-Back Guarantee Policy
At Hemy, we stand behind the quality and performance of our waterproof socks. We understand the importance of having gear that keeps you dry and comfortable in all conditions. That's why we offer a 30-day money-back guarantee during the Christmas Period October 2024 - February 2025 this policy will be 90 Days from the date of arrival.
Our Guarantee
If you are not fully satisfied with your purchase of our waterproof socks, you have 90 days from the date of good arriving to request a full refund. We want you to feel confident and satisfied with your investment, knowing that we value your comfort and happiness above all.
How It Works
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Trial Period: You have 90 days from the date of purchase to try out your waterproof socks. We encourage you to test them in the conditions for which they were designed.
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Return Request: If you're not satisfied with your socks for any reason, simply contact our customer service team within the 30-day period to initiate a return. Our team will provide you with instructions on how to proceed.
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Product Return: Please return the socks, along with any packaging and tags. We ask that you cover the return shipping costs.
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Refund Process: Once we receive your returned socks, we will process your refund. The refund will be credited to your original method of payment within a certain number of days, depending on your card issuer's policies.
Conditions
- The 90-day money-back guarantee applies only to purchases made directly through hemyelevate.com website.
- Customized or modified products are not eligible for the 90-day money-back guarantee.
- Return shipping costs are the responsibility of the customer.
Contact Us
For more information or to initiate a return, please contact our customer service team at hello@hemyelevate.com Our team is dedicated to ensuring your satisfaction and is ready to assist with any questions or concerns.
Thank you for choosing Hemy for your outdoor adventures. We look forward to serving you with products that meet and exceed your expectations.
