Shipping policy

HEMY Shipping Policy

Effective Date: November 2025

At HEMY, we strive to provide our customers with a seamless and efficient shopping experience. Below are the details of our shipping policy, which applies to all orders placed through our website.

1. Shipping Destinations

• United Kingdom: We offer shipping to all regions within the UK, including England, Scotland, Wales, and Northern Ireland.
• International Shipping: We offer international shipping. USA orders are dispatched from our USA warehouse. All other countries are dispatched from the UK.

2. Shipping Rates

• Standard Shipping (UK):
  • Orders under £60: £4 with Royal Mail Tracked
  • Orders £60 and above: Free
• Express Shipping (UK):
  • £7 flat rate for all orders with Royal Mail Next Day

3. Shipping Times

• Standard Shipping:
  • Estimated delivery within 1-2 business days.
• Express Shipping:
  • Estimated delivery within 1 business days. 

Please note: Shipping times are estimated and may vary depending on your location and other external factors, such as public holidays.

4. Order Processing

• Processing Time:
  • Orders are processed within 1 business day (Monday-Saturday). Orders placed on Sunday or public holidays will be processed on the next business day.
• Order Confirmation:
  • You will receive an email confirmation once your order has been placed, including details of your order and a tracking number once your order has shipped.

5. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your delivery through our courier's website.

6. Shipping Delays

While we strive to ensure timely delivery, there may be occasions where delays occur due to circumstances beyond our control, such as inclement weather, customs processing, or logistical issues. In such cases, we will do our best to keep you informed and resolve any issues promptly.

7. Undeliverable Packages

If a package is returned to us due to an incorrect address provided by the customer, failure to collect the package, or any other reason deemed to be the customer's responsibility, we will contact you to arrange re-delivery. Additional shipping charges may apply.

8. Lost or Damaged Packages

If your package is lost or arrives damaged, please contact our customer service team at hello@hemyelevate.com within 7 days of the expected delivery date. We will work with you to resolve the issue as quickly as possible, either by sending a replacement or offering a refund.

9. Contact Us

If you have any questions or concerns about our shipping policy, please do not hesitate to contact our customer service team:

• Email: hello@hemyelevate.com

Thank you for shopping with Hemy!