Shipping Policy
Shipping at HEMY
We process orders Monday to Saturday, so you get your gear quickly, whether it's for the weekend or as a gift. UK delivery is free and tracked on every order.
Where we ship from
We have two fulfilment centres: our UK warehouse in Earith, Cambridgeshire, and our fulfilment partner in China. Each order ships from whichever location has your items in stock. This applies to both UK and international orders.
If the items in your order come from different locations, they may arrive in separate parcels, each with its own tracking number.
Delivery times (UK)
- Shipped from Cambridgeshire: 1-2 working days after dispatch
- Shipped from China: 3-5 working days after dispatch
Tracking your order
Once your order has shipped, you'll receive a tracking number by email so you can follow your delivery.
International orders
- Shipping rates: a flat rate per order, shown at checkout before you pay.
- Delivery times: estimates are shown at checkout and can vary by destination and customs processing.
- Import taxes: you are responsible for any import duties or taxes charged in your country. Please check local regulations before purchasing.
Questions?
Email our customer service team at hello@hemyelevate.com with any shipping questions. See our shipping policy for full details.
